Privacy Policy

Who we are

Hotel Academy is operated by SS Strategies Pty Ltd (ABN 63 602 868 986), trading as Hospitality Associates and Hotel Training Academy.

In this policy, “we”, “us” and “our” refer to SS Strategies Pty Ltd.

For privacy questions or requests, contact us at [email protected].

Information we collect

Depending on how you interact with us, we may collect your first and last name, email address, phone number, job title, hotel or company name, areas of interest, and other information you choose to provide in an enquiry.

When you visit our website, we and our service providers may also collect technical information such as your browser or device details, pages visited and interactions with the website. We use the Meta Pixel to help measure website and advertising activity.

How we collect and use information

We collect information when you submit a website form or LinkedIn Lead Gen Form, contact us directly, or visit our website.

We use your information to respond to enquiries, provide information about the courses or custom training videos you ask about, and manage our business records. We may also send marketing emails about Hotel Academy courses, services and offers where you have consented or where otherwise permitted by law. You can unsubscribe from marketing emails at any time using the link in the email.

How we store and share information

We manage contact records using GoHighLevel/LeadConnector. Information submitted through a LinkedIn Lead Gen Form is collected through LinkedIn and may also be added to our contact records.

We may share information with service providers that help us operate our website, CRM, advertising and communications, including LinkedIn, GoHighLevel/LeadConnector and Meta. Our providers (GoHighLevel/LeadConnector and LinkedIn) may store information overseas, including in the United States.

We may also disclose information where required or permitted by law. We do not sell personal information.

Cookies and advertising

Our website uses the Meta Pixel to measure advertising performance and understand interactions with our website. This may share information about your browser or device and website activity with Meta. You can manage cookies through your browser settings and your preferences on Meta’s services.

Protecting and keeping information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, or as required by law. We take reasonable steps to destroy or de-identify information when it is no longer needed.

Access, correction and privacy complaints

You can ask to access or correct personal information we hold about you, request its deletion where appropriate, or make a privacy complaint by emailing [email protected].

We will review and respond to your request or complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will be available on this page with its latest update date.