Turn Hotel Knowledge into Custom Hotel Videos
Hotel Academy helps hotels transform outdated SOPs, service standards and recurring operational issues into short, branded training videos your staff will actually watch.
Ideal For
Outdated SOPs
Replace hard-copy manuals with clear, easy-to-follow video training.
Recurring Operational Issues
Reinforce best practice responses to repeated service or process gaps.
Consistent Team Training
Deliver the same message to every team member across departments.
Brand-Aligned Learning
Videos can be created in line with your hotel’s brand guidelines.
A Complete Hotel Training Video Library
Build a practical training system across four core categories.
SOP Modernisation
Replace outdated hard-copy manuals with accessible, visual training.
Daily Operations Training
Address recurring service and operational issues with targeted coaching.
Service Standards
Build brand-aligned service behaviours and a consistent guest experience.
Problem Resolution
Equip staff to handle common guest issues quickly and professionally.
How It Works
Onboard Your Hotel
Share your operations manual, training priorities, brand assets and approval contact.
We Review Your Content
We review your SOPs, service standards or recurring issues to identify what matters most.
Approve the Script
Scripts can be sent to your General Manager or nominated approver before production.
Receive Branded Training Videos
Short practical videos are created and delivered for your team to use.
Onboarding Options
Option 1: Existing Operations Manual
Upload your manual into a shared Dropbox or SharePoint folder.
Option 2: No Manual?
We can base the training on broader hotel industry standards, subject to your approval.
Option 3: Script Approval
Scripts are emailed to the General Manager for approval before video production.
What’s Included
- Set-up of up to 3 branded video templates
- Hotel-branded training video design
- Human-avatar presentation style in a hotel setting
- Short, practical video scripts
- Approval workflow
- MP4 video delivery and shareable access
- Suitable for team briefings, onboarding and LMS use
Modernise Hotel Training
Without Starting From Scratch
Whether you need to refresh SOPs, standardise service or solve recurring operational issues, Hotel Academy can help you turn knowledge into training your team will use.
Request a Demo