About Custom Hotel Videos
Hotel Academy helps hotels turn SOPs, onboarding materials, daily operations issues, role-specific training needs and leadership updates into short, practical videos for busy hotel teams.
Request a DemoTraining That Fits How Hotels Actually Work
Instead of relying only on hard-copy manuals, long documents or repeated verbal reminders, Custom Hotel Videos help hotels standardise training and respond quickly to the issues that show up in daily operations.
Built from your hotel knowledge
Videos can be based on your SOPs, operations manuals, brand standards, onboarding materials, department procedures, leadership messages or recurring issues identified through daily log reports.
Designed for practical coaching
Each video is short, clear and focused on what staff need to do. The aim is to make training easier to deliver, easier to remember and more consistent across teams, shifts and departments.
The Five Core Training Needs
The Custom Hotel Videos library is built around five practical needs that help hotels modernise training, support staff and address recurring service or operational issues.
SOP Modernisation
Turn outdated or underused SOPs into short, sharp visual training videos.
Best for:
- Transforming operations manuals into practical staff training
- Explaining key procedures step-by-step
- Reducing confusion caused by outdated or hard-to-find documents
- Helping new and existing staff follow the same process
Onboarding New Staff
Give new team members a clear, consistent introduction from day one.
Best for:
- Welcoming new starters to the property and team culture
- Explaining expectations, standards and key procedures
- Reducing repeated manager explanations during induction
- Helping new staff become confident more quickly
Daily Operations Training
Address recurring service and operational issues with targeted coaching.
Best for:
- Recurring issues reported in daily log reports
- Service gaps, guest complaints and operational breakdowns
- Quick coaching videos for briefings and shift handovers
- Helping teams respond before small issues become repeated problems
Role-Specific Training
Support every department with practical training matched to their daily responsibilities.
Best for:
- Department-specific procedures and service expectations
- Building consistency across front office, housekeeping, F&B and maintenance
- Helping staff understand what good performance looks like in their role
- Providing refreshers when standards or procedures change
Leadership Updates
Turn important leadership messages into clear, consistent communication for teams.
Best for:
- Sharing updates from the GM, department heads or senior leaders
- Reinforcing priorities, expectations and operational focus areas
- Keeping teams aligned during change, busy periods or new initiatives
- Creating a consistent message across different shifts and departments
Share Your Content
Provide SOPs, onboarding documents, department procedures, daily logs or leadership priorities.
We Scope the Format
We identify the clearest video topics, prepare the scripts and confirm whether each video is Basic or Enhanced / Interactive.
You Review
Scripts can be sent for approval before videos are produced.
Your Team Watches
Videos are delivered for onboarding, briefings, department training or ongoing coaching.
Additional Video and Training Options
Hotels can add extra Basic Videos, Enhanced / Interactive Videos, specialised training packs or LMS support according to the scope of each project.
SOP Bulk Buy Video Package
Transform your SOPs into short, sharp training videos with a bulk video package, then add a monthly package for nightly operations log updates or reactive training needs.
- Bulk conversion of existing SOPs into staff-friendly videos
- Short, practical scripts that simplify long procedures
- Ideal for properties with a large SOP library to modernise
- Can be paired with monthly updates for log-based coaching
Extra Short Video
Add extra 60–90 second training videos onto your monthly package when your hotel needs additional content.
Longer Training Module
A longer 1–3 minute training video for deeper topics that need more detail than a short staff update.
New Hire Onboarding Pack
A structured video series to help new staff understand your property, service standards and expectations from day one.
Department Training Pack
Build focused department-specific training for front office, housekeeping, F&B, maintenance or reservations.
Seasonal Training Pack
Prepare teams for peak season, holidays, VIP guests, groups or event periods with short, practical training videos.
LMS / SCORM Support
Separately scoped support for hotels that need LMS upload assistance, SCORM-ready packages, completion tracking or platform testing.
Choose the Right Video Format
Custom Hotel Videos can be produced as either a Basic Video or an Enhanced / Interactive Video, depending on the level of production and learner interaction required.
Clear, Branded Video Training
Best for straightforward training topics that can be explained using an approved script, branded visuals and a presenter or avatar.
Basic Videos can include:
- Script development from approved client-supplied information
- Hotel branding, colours, logo, avatar and selected voice
- On-screen text, simple graphics and standard transitions
- Supplied images or supporting visuals placed within the standard template
- Delivery as a standard MP4 video
More Detailed or Interactive Training
Best for topics that require additional production, system demonstrations, supporting resources or learner interaction.
Enhanced / Interactive Videos can include:
- Knowledge-check questions or simple quizzes
- Clickable links to approved documents, forms or online resources
- Multiple screenshots, screen recordings or step-by-step system demonstrations
- Additional b-roll, cutaway footage or more detailed editing
- Clickable answer options, branching pathways or pause-and-select interactions
- LMS, SCORM or platform-specific delivery requirements where separately scoped
Flexible Inputs
Every hotel is different, so the process can begin with the materials you already have — or help you create structure where documentation is limited.
If you already have documentation
We can review your SOPs, operations manuals, onboarding documents, brand guidelines, department procedures or leadership updates and turn the most important content into practical training videos.
If training needs are coming from daily operations
We can create targeted video topics based on recurring service issues, nightly operations log reports, manager feedback and reactive training needs, with your preferred approval process before production.
Build a Training Library Your Team Will Actually Use
Whether you need straightforward Basic Videos or more detailed Enhanced / Interactive training, Hotel Academy can help turn your hotel knowledge into clear, practical content for your team.
Request a Demo