Custom Hotel Video Examples
See how Hotel Academy can turn hotel procedures, service standards, onboarding needs and recurring operational issues into short, practical videos your team can use in briefings, onboarding and ongoing training.
Request a DemoExample Training Videos
These sample videos show the type of short, practical content that can be created for hotel teams.
Standard Videos
The Importance of a Smile
A clear service-training video on using a natural, genuine smile to create warmth and adapt the welcome to each guest and situation.
The 7-Second Rule
A practical introduction to making a confident first impression through readiness, acknowledgement, tone, body language and phone etiquette.
Face-to-Face Communication
A guide to recognising feedback channels, reading the full message and responding with a personalised, professional reply.
Delivering a Quick Solution
A step-by-step service-training video on owning the issue, explaining options clearly, following through and restoring guest confidence.
The Confirmation Process
A clear walkthrough of the confirmation process, helping hotel teams communicate key booking details confidently and consistently.
Building Rapport Tips
A practical guide to building rapport with guests through warm, personal and attentive interactions.
Premium Videos
RMS CC Token
A premium system walkthrough showing hotel teams how to manage credit-card tokens in RMS.
Opera Routing Breakfast SOP
A premium SOP walkthrough for setting up breakfast routing instructions in Opera Cloud.
Opera Wake-Up Calls
A premium Opera system walkthrough for setting up and managing guest wake-up calls.
Enhanced Videos
Communication Methods Recap & Quiz
An interactive recap with in-video knowledge checks on choosing the right communication method, telephone and voice techniques, hold etiquette, online reviews and resolving guest concerns.
How to Build Rapport Recap & Quiz
An interactive recap with in-video knowledge checks that reinforce the techniques for building rapport with guests.
Designed for Busy Hotel Teams
Custom Hotel Videos are designed to make training easier to deliver, easier to watch and easier to apply on shift.
Short & Practical
Each video is focused on one clear training message so staff can watch and apply it quickly.
Hotel-Specific
Videos can be shaped around your hotel’s procedures, standards, brand and guest experience goals.
Consistent
The same message can be delivered across departments, shifts and locations.
Easy to Share
Videos can be used in team briefings, onboarding, staff portals, LMS platforms or manager-led training.
How It Works
The process is designed to make it easy for hotels to identify useful training topics, approve content and receive videos that are ready to use with staff.
Onboard Your Hotel
We set up your hotel profile, brand style, approval process and preferred training priorities.
Share Your Training Inputs
Give us access to daily reports, your LMS platform or upload SOPs, manuals and documents for review.
Receive Training Suggestions
An automatic report is sent back with the top three suggested training video topics based on the content reviewed.
Approve the Script
Scripts are prepared for review so your team can confirm the training message before production.
Receive Your Videos
Branded training videos are delivered to you, or uploaded into your LMS if required.
Ready to Create Training Videos for Your Hotel?
Hotel Academy can help you turn SOPs, onboarding needs, daily reports and recurring operational issues into branded videos your team will actually use.
Request a Demo