Standard video
The Importance of a Smile
A clear service-training video on using a natural, genuine smile to create warmth and adapt the welcome to each guest and situation.
Custom hotel video examples
Choose the right way to teach it.
Every video is made for your hotel. The type simply reflects how much process detail and interaction your team needs to learn it well.
Standard videos
Practical training your team can watch and apply.
Presenter-led examples for important service and Front Office skills.
Standard video
The 7-Second Rule
A practical introduction to making a confident first impression through readiness, acknowledgement, tone, body language and phone etiquette.
Standard video
Delivering a Quick Solution
A step-by-step service-training video on owning the issue, explaining options clearly, following through and restoring guest confidence.
Standard video
Hotel Academy Video 10.4 – The Confirmation Process
A clear Front Office training video on confirming a booking with confidence and accuracy.
Premium videos
System and SOP detail, shown clearly.
Premium examples pair a practical explanation with focused on-screen system guidance.
Premium video
Hotel Academy – RMS CC Token
A system walkthrough showing hotel teams how to manage credit-card tokens in RMS.
Premium video
Hotel Academy – Opera Routing Breakfast SOP
A step-by-step Opera Cloud SOP for setting up complimentary-breakfast routing instructions.
Premium video
Hotel Academy – Opera Wake-Up Calls
A practical Opera system walkthrough for setting up and managing guest wake-up calls.
Enhanced videos
Learning your team can interact with.
Enhanced videos add interactive recap moments and knowledge checks for an active learning experience.
Enhanced video
Communication Methods – Recap & Quiz
An interactive recap with knowledge checks that reinforces practical communication skills for guest-facing teams.
Enhanced video
Hotel Academy 3.7 – How to Build Rapport – Recap & Quiz
An interactive recap with knowledge checks that reinforces the techniques for building rapport with guests.
Keep your training current.
Your training doesn’t need to become outdated. A low-cost monthly membership includes up to 10 video updates a month, so SOPs, systems and operational changes can be reflected when they happen.
Price on request
Request a sample
Request a sample
Beyond custom videos
Hotel Academy can also provide ready-to-use Front Office courses or a white-label academy under your hotel brand.
Use our platform or your own LMS where the agreed delivery format is supported.
Specifically for your hotel, not a generic library.
Custom video files are ready for your LMS and team-training workflow.
Use monthly updates to keep your videos alive.
Not sure which type is right?
Start with the content. We’ll help you choose the best way to teach it.
Tell us what your team needs to know or do, and we’ll talk through the right training format. Custom-video pricing is on request.